CareCloud Reviews

8.2

Overall

8.2/10

Ease of Use

8.5/10

Flexibility

8.5/10

Service & Support

7.8/10

Value for the money

8.0/10

Pros

  • Predictable monthly pricing.
  • Integrates practice management and revenue cycle management.
  • Drag and drop scheduling.
  • The CareCloud Command Center offers a dashboard of key metrics.
  • Technology driven.

Cons

  • “Grew too big, too fast”* – Although CareCloud claims this issue is behind them now.
  • Not knowing the long term goal of its investors. CareCloud is a private company. They have raised over $128M in funding from numerous investors.** Is their exit strategy a buy out? Going public? One would need to consider how either would affect their business model and ultimately their customers.

CARECLOUD REVIEWS

See above for CareCloud Reviews. If you are a user of CareCloud EHR, we want to hear from you.  Do you like CareCloud? How is the support? Is it easy to use?

HOW IS CARECLOUD DIFFERENT FROM OTHER EHRS?

CareCloud started as an EHR solution for small practices, but through technology, has evolved to service medical practices with many clinicians. They offer a dashboard of key metrics called the CareCloud Command Center to help your practice reach its full potential.

As they say, by “leveraging the economies of the cloud” CareCloud can help your practice focus on providing excellence in patient care. Even by just visiting their website, you can tell their high focus on customer engagement with their interactive click-to-chat technology and the way they present themselves as a thought leader in the industry.

There has been some industry concern about CareCloud’s fast growth. CEO, Ken Comee has acknowledge issues with scalability and stated that “we did go through a challenging time when we grew too big, too fast – and our product and service couldn’t keep pace.”* But Mr. Comee followed that up with, “That’s why when I joined as CEO, we slowed down to refocus. We’re now on the other side of this challenging period armed with an enterprise cloud platform that is years ahead of even our largest competitors.”*

CARECLOUD PRACTICE MANAGEMENT AND REVENUE CYCLE MANAGEMENT

As a cloud based solution, CareCloud offerings go way beyond just an EHR. They offer practice management and revenue cycle management solutions, as well as patient engagement solutions.

CareCloud can help you transform your practice with the next generation of revenue cycle management (RCM 2.0). CareCloud calls the solution CareCloud Concierge. Their website says, “CareCloud Concierge is a complete revenue cycle management solution that allows you to shift the heavy lifting around getting paid, so you can focus more on patients and worry less about collections. Modern RCM software and real-time analytics combine with our specialized back-office team to help your practice improve profitability, eliminate administrative burdens, and adapt better to industry change.”

For example, CareCloud partnered with First Data “to help medical practices engage their patients through a new patient experience management platform called Breeze.” CareClouds’s Breeze is a patient intake management software that integrates with their EHR and practice management solutions.

CARECLOUD ANALYTICS SOLUTION

Do you need the ability to make data-driven decisions to optimize your medical practice? Carecloud’s Advanced Analytics solution can help. It can provide transparency for small to large sized practices with its KPI dashboards to manage performance.

Whether you are looking for overarching trends or wanting to dig deeper, CareCloud’s Advanced Analytics allows you to cut your data by location, payer, provider, biller, and more. Lastly, the solution is also visually appealing and can provide you with beautiful charts and graphs to suit your needs.

CARECLOUD PROS AND CONS

In addition to the CareCloud reviews above, we summed up the pros and cons:

Main Pros

  • Predictable monthly pricing.
  • Integrates practice management and revenue cycle management.
  • Drag and drop scheduling.
  • The CareCloud Command Center offers a dashboard of key metrics.
  • Technology driven.

Main Cons

  • “Grew too big, too fast”* – Although CareCloud claims this issue is behind them now.
  • Not knowing the long term goal of its investors. CareCloud is a private company. They have raised over $128M in funding from numerous investors.** Is their exit strategy a buy out? Going public? One would need to consider how either would affect their business model and ultimately their customers.

* https://www.glassdoor.com/Reviews/CareCloud-Reviews-E430646.htm

** https://www.crunchbase.com/organization/carecloud

Insights and information from carecloud.com and crowd sourced.