CareCloud Reviews

8.2

Overall

8.2/10

Ease of Use

8.5/10

Flexibility

8.5/10

Service & Support

7.8/10

Value for the money

8.0/10

Pros

  • Predictable monthly pricing.
  • Integrates practice management and revenue cycle management.
  • Drag and drop scheduling.
  • The CareCloud Command Center offers a dashboard of key metrics.
  • Technology driven.

Cons

  • “Grew too big, too fast”* – Although CareCloud claims this issue is behind them now.
  • CareCloud was acquired by MTBC in 2020 and any transition issues or new changes of yet to be seen.

CARECLOUD REVIEWS

How would you rate CareCloud EHR? How is the customer support? Is it user friendly? What are the pros and cons of CareCloud? We provide CareCloud reviews based on crowd sourcing to help in your search for the best EHR to fit the needs of your practice.

HOW IS CARECLOUD DIFFERENT FROM OTHER EHRS?

Initially, CareCloud began as an EHR solution for small medical practices. But through technology, CareCloud has grown to be an ideal solution for medical practices both small and large.

With a focus on providing excellence in patient care, CareCloud prides itself with offering solutions for high patient engagement. You can see this just be visiting their website, through their interactive click to chat technology. They present themselves as a thought leader in the EHR industry.

CareCloud offers a dashboard of key performance metrics called the CareCloud Command Center to help support your practice in reaching its full potential.

Another great selling point is CareCloud leverages a U.S. based support team, keeping the service local.

Lastly, with CareCloud’s RCM experts, personalized advice, analytics, and medical billing services, they should be in any practices’ consideration set.

CARECLOUD ACQUIRED BY MTBC, A MEDICAL BILLING COMPANY

For an undisclosed amount, MTBC acquired CareCloud in January of 2020. MTBC offers medical billing services, practice management and EHR software. Adding CareCloud to their suite of products appears to be a great fit. Hopefully being backed up MTBC will only add more value to CareCloud’s products and services which is beneficial for their customers.

DOES CARECLOUD OFFER PRACTICE MANAGEMENT / REVENUE CYCLE MANAGEMENT?

Yes. CareCloud offers cloud-based solutions that go beyond just an EHR. They offer Revenue Cycle Management (RCM) and Practice Management solutions. We expect these services to become even stronger now that they have been acquired by MTBC which specializes in medical billing services and practice management.

They offer a solution called CareCloud Concierge which allows you to focus more on the patients and shift the heavy lifting of getting paid to CareCloud. They claim their CareCloud Concierge solution is, “Modern RCM software and real-time analytics combine with our specialized back-office team to help your practice improve profitability, eliminate administrative burdens, and adapt better to industry change.”

CareCloud partnered with First Data “to help medical practices engage their patients through a new patient experience management platform called Breeze.” This patient intake management software CareClouds’s Breeze integrates with their practice management and EHR solution.

In addition, they have an advanced library of over 180m automated billing rules called CollectiveIQ, which they claim delivers over a 97% composite resolution rate.

ANALYTIC SOLUTIONS BY CARECLOUD

If you are looking for an EHR with the ability to make data driven decisions to optimize your practice, the CareCloud Advanced Analytics solution can help. It provides transparency no matter what size your practice is with its KPI (Key Performance Indicators) dashboards to help manage performance.

Whether you want to see all-encompassing trends or wanting to dig deeper, CareCloud’s Advanced Analytics allows you to look at your data by location, biller, payer, provider and more.

Lastly, the icing on the cake is the solution is also visually attractive and can provide beautiful charts and graphs to suit your needs.

CARECLOUD PROS AND CONS

It is important to understand the advantages and disadvantages of CareCloud. So along with CareCloud reviews above, we summarized the pros and cons:

PROS

  • They offer predictable monthly pricing.
  • Integrates revenue cycle management and practice management.
  • Provide drag and drop scheduling.
  • Through their CareCloud Command Center, they offer a dashboard of key metrics.
  • The company is technology driven.

CONS

  • Although CareCloud claims this issue is behind them now, it has been said that they “grew too big, too fast.”*
  • CareCloud was acquired by MTBC in 2020 and any transition issues or new changes of yet to be seen.

* https://www.glassdoor.com/Reviews/CareCloud-Reviews-E430646.htm

** https://www.crunchbase.com/acquisition/mtbc-acquires-carecloud–bd331037

Information and insights from carecloud.com and crowd sourced.