Greenway Health Reviews

8.7

Overall

8.7/10

Ease of Use

9.5/10

Flexibility

8.5/10

Service & Support

8.2/10

Value for the money

8.6/10

Pros

  • In an industry where customer service and support are hard to come by, Greenway Health is actually well-known for it.
  • Greenway is known to be user friendly.
  • Award winning solutions including being named the KLAS #1 for Ambulatory RCM Services.
  • Puts innovation at the forefront of their strategy which leads to stellar solutions.
  • Now offering a new telehealth solution that looks promising.

Cons

  • Their user-interface could be a little snazzier.
  • Greenway’s popular peer referral program was discontinued and they now only offer a Champions program.
  • They were involved in a false claims settlement for $57.25 Million with DOJ.
  • Formed in 2013 with the merger of three solution providers, they likely run up against challenges streamlining and integrating all of the products and services.

GREENWAY HEALTH REVIEWS

How would you rate Greenway Health? How is the customer support? Are their solutions user friendly? What are the pros and cons of Greenway Health? We provide Greenway Health reviews based on crowd sourcing to help in the search for the best fitting EHR.

HOW IS GRENWAY HEALTH DIFFERENT THEN OTHER EHR SOLUTIONS?

In one word…innovation. As stated in their mission statement, they strive “To improve lives through innovative solutions.” They live and breathe this mission which is apparent in their solutions and their support.

It is also apparent through all of the awards they have won, such as the 2020 Frost & Sullivan Ambulatory RCM Customer Value Leadership Award, the KLAS #1 for Ambulatory RCM Services in 2019 and the Physicians Choice of Top EHR Systems in 2019 from Medical Economics.

Also related to innovation, Greenway launched Project Polaris. It is an initiative they claim will “transform its current software solutions into a state-of-the-art, next-generation practice management and electronic health record platform that will combine the best attributes from all its market-driven solutions”. Project Polaris leverages the Greenway Health Customer Advisory Board and their Customer Innovation Panel.

Greenway provides solutions and services to ambulatory practices across the nation including EHR, Revenue Cycle Management (RCM) and Practice Management. They also provide add-on solutions and services such as medical billing services, telehealth, chronic care management services and clearinghouse services.

And Greenway Health services more than 40 different medical specialties.

Lastly, known for its ease of use, Greenway Health has become a popular choice for small-to-mid sized medical practices. They even offer a Champions program so their happy customers share their experience and satisfaction with others.

GREENWAY HEALTH CONQUERS A SIGNIFICANT CHALLENGE

If you are in research mode and looking into Greenway Health, you have likely come across the numerous articles about their settlement with the DOJ in 2019 over a False Claims Act for $57.25 million.*

The CEO, Richard Atkin was reported to have said, “The settlement is not an admission of wrongdoing by Greenway, and all our products remain ONC-certified. This agreement allows us to focus on innovation while collaborating with our customers to improve the delivery of healthcare and the health of our communities.”*

But if you are doing your homework, you have also come across various positive news articles about Greenway Health. They have really overcome this significant challenge dealing with the DOJ and have put it in the past. As previously stated, Greenway Health is the winner of many industry awards. And they continue to focus on innovation and servicing their customers in the best way possible.

Kudos to Greenway for moving on from this in such an admiral way.

NOW AVAILABLE: GREENWAY TELEHEALTH

In 2020 the year of the pandemic, everyone is jumping on the telehealth bandwagon. But not all of them are doing it well.

Greenway is looking to stand out from its competitors therefore they are offering a telehealth solution that won’t interrupt established workflows and is also user-friendly. They are also helping their customers navigate the telehealth billing guidelines, especially with the changing requirements of the CMS. Greenway Health also promises to innovate their solution as telehealth in general continues to evolve.

GREENWAY HEALTH PROS AND CONS

Along with providing Greenway Health reviews, we summarized the pros and cons:

KEY PROS

  • In an industry where customer service and support are hard to come by, Greenway Health is actually well-known for it.
  • Greenway is known to be user friendly.
  • Award winning solutions including being named the KLAS #1 for Ambulatory RCM Services.
  • Puts innovation at the forefront of their strategy which leads to stellar solutions.
  • Now offering a new telehealth solution that looks promising.

KEY CONS

  • Their user-interface could be a little snazzier.
  • Greenway’s popular peer referral program was discontinued and they now only offer a Champions program.
  • They were involved in a false claims settlement for $57.25 Million with DOJ.
  • Formed in 2013 with the merger of three solution providers, they likely run up against challenges streamlining and integrating all of the products and services.

FOR MORE INFORMATION ON GREENWAY

Information and insights crowd sourced and from greenwayhealth.com.

*https://www.healthcaredive.com/news/ehr-vendor-greenway-health-hit-with-5725m-false-claims-fine/547879/