Athenahealth Reviews

8

Overall

8.2/10

Ease of Use

8.5/10

Flexibility

8.2/10

Service & Support

7.2/10

Value for the money

8.0/10

Pros

  • Athenahealth has been dubbed a “disruptor” in the industry.
  • Favorable patient portal.
  • A plethora of 3rd party applications have been integrated into Athenahealth and are available in the Marketplace by Athenahealth.
  • Offer Practice Management solutions with low up-front costs.

Cons

  • Potential concerns with the robustness of Athenahealth’s billing system. Thoroughly research what will be needed from your practice if you are considering their billing services.
  • Considerable cost for ongoing billing services.

ATHENAHEALTH REVIEWS

How would you rate athenahealth? How is the support? Is it user friendly? What do you think are the pros and cons of athenahealth? We provide athenahealth reviews based on crowd sourcing to help your medical practice search for an EHR.

WHAT PRODUCTS ARE OFFERED BY ATHENAHEALTH?

Used by over 160,000 healthcare providers, athenahealth offer an assortment of products to accommodate a variety of practice sizes including:

  • athenaCollector – a cloud-based revenue cycle and practice management service
  • athenaClinicals – electronic medical records (EMR) system that is a popular choice for medical practices looking to improve productivity and reduce the work of the provider.
  • athenaCommunicator – a suite of patient engagement services including a patient portal, a self-scheduling solution, and a live option for customers to talk with an operator to help with scheduling and making payments.
  • Epocrates – Embedded in the EHR system, Epocrates provides clinical decision support in prescribing medicine while enhancing productivity.
  • athenaOne – athenahealth’s fully integrated cloud-based suite of solutions, including practice management, an EHR system, and care coordination, all in a one bundle.

HOW IS ATHENAHEALTH DIFFERENT FROM OTHER EHRS?

As shown in our athenhealth reviews, Athena EHR prides itself as a disruptor in the industry. They are a highly innovative organization that is technology driven, yet they also understand the basic needs of physicians to run a successful practice. Athenahealth typically cleans up with industry awards such as KLAS and Black Book.

Offering an extensive range of products and services, athenahealth helps medical practices deliver “optimal information with minimal distraction, and never get in the way of care”. They are also known as a specialty EHR offering a variety of solutions for different medical specialties.

athenaOne, a popular solution because it bundles practice management, an EHR and care coordination all-in-one, at a competitive cost. If you are in the market for an integrated cloud- based suite of solutions, check out athenaOne. But be sure to compare price quotes from a variety of EHR solutions.

The company had significant changes in 2019 that caused much uncertainty when CEO Jonathon Bush was forced out with a hostile takeover by activist private equity. But athenahealth was back on track soon after with through leadership from private equity firms Veritas Capital and Evergreen Coast Capital, an affiliate of hedge fund Elliot Management.

DOES ATEHNAHEALTH INTEGRATE 3RD PARTY SOLUTIONS? IF SO, WHICH ONES?

Offering 3rd party solutions that integrate into their EHR solution is part of athenahealth’s value proposition. They even go as far as having the athenahealth Marketplace which offers dozens of applications that can be integrated with ease and uniformity. Athenahealth breaks up their Marketplace into several areas:

  • Billing apps such as Experian Health Patient Estimates
  • Required Athenahealth Products
  • Care Management apps such as esvyda, a telemedicine and telemonitoring solution.
  • Acquisition and Engagement apps such as PatientPop, a marketing and communication platform.
  • Provider tools such as GetWell Practice, a digital check-in application
  • Medical Records apps such as Dulcian Health’s CCM Solution
  • Administrative apps such as Epion, a digital check-in platform
  • Efficiency tools such as SolutionReach, a patient relationship management system

WHAT DO WE KNOW ABOUT ATHENAHEALTH’S DEDICATION TO CUSTOMER SATISFACTION?

  • Athenahealth relies on its Customer Success Managers to ensure client satisfaction with their entire suite of products.
  • Shaping future product changes or additions come from the feedback of athena users. One of the ways athenahealth does this is through an app available in their Marketplace called the BirdEye platform. This allows Athena health to capture, analyze and market client feedback through online reviews.
  • In the end, listening to the feedback of their clients helps drive innovation and improve operations. And in turn, should lead to growth for athenahealth, so it’s a win-win.

DOES ATHENA HEALTH OFFER SOLUTIONS FOR PRACTICE MANAGEMENT?

Athenahealth’s Practice Management offering is probably one of their strongest selling points and typically helps overall athenahealth reviews. They have shown proven results with their Practice Management solution with a track record of practices getting paid 32% quicker and ability to resolve 94% of their claims on the 1st attempt.

They tout that you don’t have to pay for software licenses, installations or upgrades. Athenahealth also claims there are no disruptive upgrades. It is definitely worth checking out athenaCollector, their cloud based revenue cycle and practice management service.

ATHENAHEALTH PROS AND CONS

In addition to the Athenahealth reviews above, we summed up the pros and cons:

Main Pros

  • Dubbed a “disruptor’ in the industry.
  • They have a user-friendly patient portal.
  • Through the athenahealth Marketplace, they offer a plethora of 3rd party applications that can be seamlessly integrated.
  • With low up-front costs, athenahealth offers Practice Management solutions.

Main Cons

  • Thoroughly research what your practice actually needs if you are considering their billing services, as there are potential concerns with the robustness of Athenahealth’s billing system.
  • Could run into considerable costs for ongoing billing services.

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Insights and information crowd sourced and from athenahealth.com.