Practice Fusion Reviews

8

Overall

8.0/10

Ease of Use

8.0/10

Flexibility

7.5/10

Service & Support

7.5/10

Value for the money

9.0/10

Pros

  • Ideal for small, independent practices.
  • Low-cost monthly fee. And Practice Fusion offers flexible licenses for the unique needs of a practice.
  • They offer customizable templates for different specialty areas.
  • A free patient portal.
  • Practice Fusion is known for their quick start-up time.

Cons

  • Going from a free solution to charging tens of thousands of customers who expected it to continue to be free was jarring for some.
  • There has been a drop off in winning industry awards that they had come accustomed to.
  • Having been acquired by Allscripts, a publicly traded company, Practice Fusion nimbleness in question.
  • Additional tools such as Patient Engagement are through 3rd party partnerships which costs extra.

PRACTICE FUSION REVIEWS

How would you rate Practice Fusion? How is the customer service? Is it user friendly? What are the pros and cons of Practice Fusion? We provide Practice Fusion reviews based on crowd sourcing to help in the search for the best EHR to fit the needs of your practice.

IS PRACTICE FUSION FREE?

No. Practice Fusion is not free. It used to be. But after being acquired by AllScripts, Practice Fusion does now charge a low monthly fee. They also offer add on services for an upcharge, while still competitively priced.

HOW IS PRACTICE FUSION DIFFERENT FROM OTHER EHRS?

At one point, there was a crystal-clear answer to this question. Practice Fusion used to be free which was its greatest differentiator. Now, although they still continue to tout value as a differentiator, the lines are more blurred since they started charging for their EHR solution. Actually, they still promote that they were rated #1 for value on Klaus, but if you take a closer look it was back in 2013 when it was free.

There are a ton of benefits that should be considered. First, the startup time is a big plus. “With no software to install since it is in the cloud, Practice Fusion claims it can be set up in 5 minutes to test out. It is recommended to run it alongside your current system while testing it before making the switch. This will allow some flexibility to see if the Practice Fusion is the right EHR for your practice.

Once you decide to use Practice Fusion EHR for your practice, the set-up time is promoted to be less than 30 days.1 They will provide a free trial without having to give a credit card number, so there is nothing to lose to check it out.

Their support team has a registered trademark called the Phenomenal Support® team. And they aim to help make implementation of Practice Fusion painless and easy.

Lastly, having a user-friendly patient portal is as essential as ever, as more people continue to take a larger role of managing their own healthcare. Practice Fusion calls their patient portal Patient Fusion.  It is free and it provides patients with their medical history and educational material.

PRACTICE FUSION MEDICAL BILLING SOLUTIONS

While Practice Fusion does provide medical billing solutions, it does so through its billing partners such as Kareo, AdvancedMD, and others. This allows for a full practice management solution integration. Additional fees apply.

PATIENT ENGAGEMENT WITH PRACTICE FUSION

For an extra cost, get access to Updox through their partnership with Practice Fusion. It includes texting and digital communications, document management and the ever more important telehealth.

Updox’s telehealth solution offers secure video and chat allowing Practice Fusion to provide their customers with the latest and greatest technology.

PRACTICE FUSION PROS AND CONS

Along with the Practice Fusion reviews above, we summarized the pros and cons:

PROS

  • Ideal for small, independent practices.
  • Low-cost monthly fee. And Practice Fusion offers flexible licenses for the unique needs of a practice.
  • They offer customizable templates for different specialty areas.
  • A free patient portal.
  • Practice Fusion is known for their quick start-up time.

CONS

  • Going from a free solution to charging tens of thousands of customers who expected it to continue to be free was jarring for some.
  • There has been a drop off in winning industry awards that they had come accustomed to.
  • Having been acquired by Allscripts, a publicly traded company, Practice Fusion nimbleness in question.
  • Additional tools such as Patient Engagement are through 3rd party partnerships which costs extra.

LOOKING FOR MORE INFORMATION ON PRACTICE FUSION:

1http://www.practicefusion.com/ehr-setup-support/

Information and insights from www.practicefusion.com and crowd sourced.