ATHENAHEALTH EHR OVERVIEW
Founded in 1999, Athenahealth now has more than 4,000 employees (they call themselves athenistas) and is used by more than 85,000 medical providers. Athenahealth EHR is a robust, intuitive solution that is focused on technology and innovation to deliver “optimal information with minimal distraction, and never get in the way of care.”
And with a plethora of 3rd party apps and solutions that work in tandem to Athenahealth, the Marketplace by Athenahealth vastly expands the offerings and demonstrates their position as a disruptor in the EHR space.
Not only does Athenahealth have a broad list of product offerings, they also offer a wide range of service offerings to free up providers such as collections, sorting all incoming faxes, data entry, and much more.
WHO USES ATHENAHEALTH EHR?
Athenahealth EHR is used for various size practices all the way up to large hospital systems. They are rated #1 by KLAS for practices with 11-75 providers.
Used across all 50 states by over 100 different specialty practices, Athenahealth shows to be very adaptable.
Between their own technology and 3rd party applications via their Marketplace, Athenahealth provides a vast menu of offerings.
In addition, they are continually enhancing the workflow based on insights from best practices from top-performing clients. Their top features are:
- Orders and ePrescribing
- Clinical intelligence via Epocrates app
- Patient portal
- AthenaCommunicator – Patient engagement services
- Population Health Services
- Revenue Cycle Management
- Practice Management
- Dedicated service teams (e.g. Clinical Intelligence team)
- Meaningful Use reporting
- PQRS Quality guarantee
- Guaranteed quality program through Merit-Based Incentive Programs (MIPS)
- More Disruption Please (MDP) program
DOES ATHENAHEALTH OFFER PRACTICE MANAGEMENT SOLUTIONS?
Probably one of their strongest selling points, Athenhealth offers practice management with proven results. They pride themselves with a track record of practices getting paid 32% faster and that they are able to resolve 94% of their claims on the 1st attempt.
According to their website they provide:
“Low up-front costs: you never pay for software licenses, installations or upgrades.
There are no fees, and no disruptive upgrades.
Updates to our workflow are made for free, in advance of industry change like the ICD-10 transition, without the need for costly add-on modules.”
IS ATHENAHEALTH EHR CERTIFIED FOR MEANINGFUL USE?
Yes. Their Quality Management Engine helps make it easier for their customers to achieve quality measures with little disruption to workflow. Athenahealth tracks performance and provides coaching.
DOES ATHENAHEALTH OFFER AN EHR FOR SPECIALTY PRACTICES?
Serving more than 100 various specialties across the nation, Athenahealth’s EHR software can address the special needs of different specialties. In addition, they also help generate millions of claims monthly for specialty practices though their practice management solution.
They provide case studies on specialty practices in cardiology, orthopedics and more.
DOES ATHENAHEALTH EHR OFFER REPORTING FOR PQRS?
Absolutely.They boast that 99% of clients were able to avoid PQRS penalties.
WHAT KIND OF TRAINING AND SUPPORT DO THEY OFFER?
While Athenahealth appears to put more of a focus on the support they provide through their value cloud-based services such as collections (where they offer free coaching), they do have a Client Service Center (CSC) to field general EHR questions and issues, especially during a migration.
WHAT DOES ATHENAHEALTH TOUT AS THEIR VALUE PROPOSITION?
Dubbed a “disrupter” in the industry, Athenahealth pricing delivers value based on its technology focus. Placing a high attention on innovation, they continue to provide their customers with:
- Performance driven data analytics
- Marketplace for third party solutions with full integration capabilities
- Initiatives such as the “more disruption please” (MDP) program
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Information cited from www.athenahealth.com